DELIVERY
How long does delivery take?
Orders are typically processed within 1–2 business days, with courier delivery taking 3–5 business days. Most orders arrive within 4–7 business days total. For complete details, visit our Shipping Policy page.
Do you charge for shipping?
No. All orders within the United Kingdom are shipped free of charge with our standard delivery service. Additional information can be found on our Shipping Policy page.
Do you ship outside the UK?
Currently, Darudan only delivers to addresses within the United Kingdom. We do not offer international shipping at this time.
How do I track my order?
Once your order ships, you'll receive an email containing your tracking number. Use it to follow your parcel's progress through our tracking portal.
RETURNS & REFUNDS
What are your return terms?
Items can be returned within 30 days of delivery. Products must be unused, unworn, and returned in their original condition with all tags and packaging intact.
What if I receive a damaged or faulty item?
If your order arrives damaged or defective, please email us at info@darudan.com with your order number and clear photos of the item and packaging. We'll look into it promptly and arrange a replacement, store credit, or full refund as appropriate.
How long do refunds take?
Once your return is received and inspected, refunds are processed within 7 business days. Please allow additional time for your bank or card provider to reflect the credit on your account.
Are there any restocking fees?
No. Darudan does not charge any restocking fees on returns.
EXCHANGES & ORDER CHANGES
Can I exchange an item?
Yes. We're happy to arrange exchanges for different sizes, colours, or alternative products. Reach out to our support team at info@darudan.com to get started. The original item will need to be returned before we dispatch the replacement.
Can I cancel my order?
Cancellations are possible as long as your order hasn't shipped yet. Once dispatched, we're unable to cancel and our standard return process will apply instead.
Can I modify my order after it's been placed?
Modifications can only be made before your order ships. If you need to make a change, get in touch with us straight away at info@darudan.com. Once dispatched, no further changes can be made.
PAYMENTS & SECURITY
Which payment methods are accepted?
We accept all major credit and debit cards, as well as secure payment options including PayPal, Apple Pay, Google Pay, and Shop Pay. Full payment details are available at the bottom of our website and on our Payment Policy page.
Is my payment data safe?
Absolutely. Every transaction is protected with SSL encryption and fully compliant with PCI DSS standards. Your card details are never stored on our systems.
CONTACT US
How can I get in touch?
You can reach us at: info@darudan.com
DARUDAN
Email: info@darudan.com
Address: 76 Mardyke Ferry Rd, Bristol BS1 6TR
Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Phone: +44 7463234403
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We strive to respond to all inquiries within 24 hours.